South Eastern Toyota Finance fails to provide adequate customer services

Washington, District Of Columbia 0 comments
Not resolved

Last year, I financed a Toyota through South Eastern Toyota Finance.I have financed cars through Honda and Toyota in the past and assumed this company would offer comparable service.

However, my customer experience has been a nightmare from the beginning. I originally signed up for automatic bill draft from my checking account but was told to continue making payments on my own until I received a letter stating that my automatic payments had been set up. I was continually told by customer service to continue paying my bill as they had no record my enrollment completion. One particular month I paid my bill and they also drafted a bill payment, overdrawing my bank account.

Mind you I had been instructed to make this payment because they said my enrollment in bank draft was not complete. When I called to reconcile the matter, I was told there was no possible way to return the duplicate payment, even if the error was on their end! I was forced to take up the matter with my bank which charged me a fee for a check reversal. I was so irritated with South Eastern Toyota Finance for giving me inadequate instruction, costing me a bank fee and being completely unapologetic about the matter, that I unrolled in the bank draft program and opted to submit the monthly bill payment myself.

South Eastern Toyota Finance subsequently blocked me from electronic check bill pay options for 13 months citing my "returned check". This month I needed to make a payment in this manner (from an account that did not have a debit card associated with it). I was told that I could not use online bill pay for this option because of the block, but they could process it over the phone for $15! Essentially, when South Eastern Toyota Finance makes a mistake, the customer should be penalized and have their account services restricted.

The only response I ever get from this company when I need customer service is "NO". They are the "NO" people. No, they cannot remove a block, or wave a fee, or answer any of my questions with certainty. And their online services are not as extensive as those I enjoyed with Honda or Volkswagen.

I would not recommend this company, nor would I use them to finance another vehicle.South Eastern Toyota Finance and their parent company, World Omni Bank, make Toyota look bad by taking the joy out of purchasing a new car.

Review about: Toyota Auto Finance.

You May Also Like

World Financial Group - Transamerica *KEEPS* Your FFIUL Money When You Die World Financial Group "A shocking dirty little secret of Universal Life policies: you LOSE all your policy's cash value when you croak. This is true of Transamerica’s Financial Foundation Indexed Universal Life (FFIUL)..." Read more World Financial Group - Review in Financial Services category from Sacramento, California World Financial Group "Hey it's me Liquid, I'll be posting anonymously cause I am in one of their offices, I write my reviews when I'm in Sacramento to fool them. But I received..." Read more World Financial Group - Hampton Bay Anon. You confirm how AWFUL the FFIUL is. World Financial Group "HB Anon, for all your righteous high-flown talk about "...Loss of cash value ...never has been deceptive..." isn't it funny how so few people--including most of the WFG agents..." Read more World Financial Group - Gotta Feel SORRY for WFG Agents World Financial Group "WFG agents trick and cheat you. Then they recruit you and teach you how to trick and cheat other people. Seriously guys. Thats how it goes there. Why do I..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with can the truth..." Read more